Frequently Asked Questions

Currently, we do not have a showroom available for visits. However, we are considering the possibility of opening one in the future. We will provide updates on our website when a showroom becomes available. In the meantime, if you have any questions or need more information, please feel free to contact us. We are here to assist you!

Certainly! However, we kindly ask that the props be restored to their original condition before returning them. 👍

Any discounts provided apply solely to the base price of the item(s) ordered. Discounts do not apply to fees associated with delivery, placement, or collection charges.

The Propz Co. reserves the right to apply a minimum repair fee of 30% or higher per quoted item for cracks, chips, or breakages to any props, decorations, or equipment installed at the client's site, or during self-delivery and return. This fee is subject to internal assessment of the damage.

In the case of pilferage (theft or loss) or damage beyond repair, The Propz Co. reserves the right to charge a 100% replacement fee based on the current market value of the props, decorations, or equipment. This fee applies to items installed at the client's site or during self-delivery and return, subject to an assessment of the incurred pilferage or damages. The current market value is determined by quotations from industry suppliers and fabricators.

You have the freedom to bring your dream customizations to life with us! 🦄🚀✨

Our customization options include incorporating lights, altering colors, adding parts/components, and applying decals. Additionally, we have the capability to create various customized 3D shapes and structures based on your specifications. Please feel free to share your mood board/render with us here!

Certainly! However, we kindly ask that the props be restored to their original condition before returning them. 👍

Typically, a prop refers to any three-dimensional object or structure appreciated for its aesthetic appeal and utilized for decorative purposes. 😍

Props are often crafted and tailored to specific themes, serving as embellishments to mark particular seasons or occasions in celebrations!

Any durable item made from distinctive materials with significant aesthetic appeal, not commonly encountered in public settings, capable of evoking emotional connections among the general populace! 🤩💯

Examples of "prop worthy" items include:

• Vintage or retro everyday items (such as old metal gates and window frames, kiddy rides)
• Oversized festive decorations (like giant lanterns, snowmen, and Christmas trees)
• Enormous games and toys (such as giant LEGO sets or oversized teddy bears)
• Three-dimensional fabricated structures (life-sized dinosaurs, giant superhero action figures, and toy figurines)

Every "prop worthy" item collected will undergo refurbishment and restoration before being listed on this platform, providing them with a second chance at life! ♻️🌏🌱

Utilizing our technical proficiency in both surface repair and restoration, we offer refurbishment services for a wide array of materials. Please submit an image and description of the prop you intend to donate here!