Terms & Conditions

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Terms & Conditions

1. Information About Us

1.1 Thepropzcompany.com is a site operated by The Propz Company Pte Ltd. We are registered in Singapore under the Business Registration Number 201302115H and with our registered office at 8B Admiralty Street #08-21, Singapore 757440. Our GST Registration Number is 201302115H.

2. Your Status

2.1 By placing an order through our website or on via email, you warrant that you are legally capable of entering into binding contracts

3. How the Contract is formed between You and Us

3.1 After placing an online order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been confirmed. Your order constitutes an offer to us to rent a product.

3.2 All online orders are confirmed only after payment is made. You are obliged to make payment in FULL by the payment option you select when you check out your order(s).

3.3 Subject to actual stock availability, item orders may be replaced with alternatives subject to verbal or written confirmation from you. For items that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made, you will be refunded the amount paid.

4. Service Availability

4.1 Our rental service is only intended for use by people residing, businesses, and companies in Singapore ("the Serviced Country"). We do not accept orders from individuals outside of the Serviced Country.

4.2 We do accept made-to-order props and merchandise from individuals outside of the Serviced Country.

5. Ownership

5.1 All props, decorations, and equipment installed, configured, arranged, and commissioned at the Client’s site are the property of The Propz Company Pte. Ltd. (herein referred to as “The Propz Co.” or the “Company”).

5.2 The Propz Co. reserves the right to collect back all rented props, decorations, and equipment after dismantlement and decommissioning by the Company or Client.

6. Cancellation Charge

7.1 The Propz Co. reserves the right to charge and collect Cancellation Fees equal to 40% of the total value according to the invoice sum upon cancellation by the Client as the Company has kick-off all preparation for the project within 24-hour receipt of payment.

7. Payment Mode

7.1 Payments can be made via PayNow, FAST (Fast & Secure Transfers), Cheques, and/or Telegraphic Transfers.

8. Value of Payment/Quotation

8.1 The total value of this quotation/payment is based on items quoted/paid. For additional items and/or requirement(s) that are not reflected and must be included as a line item, please contact the salesperson named in the Quote. The Propz Co. shall send a revised quotation with the additional items and/or requirements within 24 hours.

9.  Any “Discounts” or “Special Discounts"

9.1 Any “Discounts” or “Special Discounts" offered in the quote are only valid during the promotion period, and when the Client accepts the Quote as a complete offer or package. The Propz Co. reserves the right to offer or remove any promotions or discount(s) offered at its sole discretion after the expiry of the Quote.

10. Pilferage & Damage Charge

10.1 The Propz Co. reserves the right to charge a 30% fee for each item quoted if there is pilferage or damages to the props, decorations, and equipment installed at the Client’s site.

11. Price and Payment

11.1 All payments are to be made within 24 hours of order submission to confirm the order. The Propz Co. reserves the right to release the products ordered for others to rent if payment is not made within 24 hours of order submission.

11.2 If payment is made by cheque, all cheques are to be made crossed and payable to The Propz Company Pte Ltd

11.3 Cheques to be mailed to 8B Admiralty Street #08-21, Singapore 757440

11.4 In view of the increase in GST with effect from 1st Jan 2023, please be advised that payment not settled by 31st Dec 2022 may be subjected to 8% GST.

12. Self-Collection Policy

12.1 For self-collection items, a $500 refundable deposit will be included in the Quote and shall be collected by The Propz Co. before collection of props by the Client.

12.2 The $500 refundable deposit collected can be returned within 3 working days from the point of props recollection by The Propz Company from the client.

12.3 The cost of return transportation is at your expense.

13. Delivery

13.1 The Propz Co. quotation includes delivery to one (1) location only. For additional locations, additional charges shall apply.

13.2 The rates vary depending on the installation date and time. If there are multiple location requirements for pick-ups and deliveries, please inform the salesperson. A revised quotation will be provided. Additional delivery charges shall apply for Public Holidays, and weekends and for deliveries scheduled between 6.00 PM to 9.00 AM (GMT +8:00 Singapore time).

14. Events Outside our Control

14.1 We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

14.2 A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes in particular (without limitation) the following:

14.2.1 strikes, lock-outs, or other industrial action;

14.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

14.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disasters;

14.2.4 impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport;

14.2.5 impossibility of the use of public or private telecommunications networks; or

14.2.6 the acts, decrees, legislation, regulations, or restrictions of any government.


15. Data Collection, usage, and Cookies

15. 1 Authentication

15.1.1 We use your personal information and cookies to verify your account and determine when you're logged in so that we can make it easier for you to access The Propz Company website and show you the appropriate experience and features.

15.2 Security, site and product integrity

156.2.1 We use cookies to help us remember your account.

15.3 Advertising, recommendations, insights, and measurement

15.3.1 We use personal data and cookies to help us show ads and relevant product and service recommendations that you may be interested in.

15.3.2 We use cookies to prevent you from seeing the same ad repeatedly across the different devices that you use.

15.3.3 We use cookies to provide insights about the people who view The Propz Company Ads

15.3.4 We use personal data and cookies to help us locate and understand the kinds of people who like our Facebook Page or use our website so that we can provide more relevant content and develop features that are likely to be interesting to our customers.

15.4 Site features and services

15.4.1 We use cookies to enable the functionality of The Propz Company website.

15.4.2 We use cookies to help provide you with content relevant to your locale.

15.4.3 We use cookies to provide you with the best experience possible.


15.5 Analytics and research

15.5.1 We use cookies to better understand how people use The Propz Company Website so that we can improve it.

15.6 Third-party websites and apps

15.6.1 Our business partners may also choose to share information with The Propz Company from cookies set in their own website(s) domains.

16. Our Right to Vary these Terms and Conditions

16.1 We have the right to revise and amend these Terms and Conditions from time to time.

16.2 You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions unless you notify us to the contrary within seven working days of receipt by you of the Products).

17. Law and Jurisdiction

17.1 Contracts for the rental/purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.

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